Privacy Policy

Filmely (“we”, “us”, or “our”) operates the website and services related to custom video invitations, living tributes, and animated kids’ videos. This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and message content when you submit our contact form or request a service.
• Project materials — photos, videos, text, and other content you voluntarily provide for us to create your custom video.
• Technical data — IP address, browser type, device information, and pages visited (via standard server logs or analytics tools, if enabled).

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide customer support
• Create and deliver the custom video services you request
• Improve our website and services
• Send service-related communications (order updates, delivery notices)
• Comply with legal obligations when required

We do not sell your personal information to third parties.

3. Photos and Project Files

Photos and materials you send for video production are used solely to fulfil your order. We treat them as confidential. We do not use client photos for marketing or public display unless you give us clear written permission.

4. Cookies and Similar Technologies

Our website may use essential cookies for basic functionality. If we use analytics cookies, they help us understand how visitors use the site so we can improve it. You can control cookies through your browser settings.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Contact form submissions and project files are stored securely and accessed only by authorised team members as needed to deliver the service.

6. Data Retention

We retain contact messages and project-related files for as long as necessary to provide the service, handle follow-ups, and meet legal or accounting requirements. You may request deletion of your personal data subject to any lawful retention needs.

7. Third-Party Services

We may use trusted third-party tools (for example email delivery, hosting, or analytics). These providers process data only as needed to perform their services for us and are expected to protect it appropriately.

8. Children’s Privacy

Our services may involve creating videos that feature children when a parent or guardian provides the photos and requests the service. We do not knowingly collect personal information directly from children under 13 without parental involvement.

9. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us at the email below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@filmely.com
Phone: +1 929-214-1859